Customer Satisfaction Survey

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Southern Metrology and Calibration Services, Inc. (SMCS) is committed to safeguarding the privacy of its data subjects; this policy specifies how your personal information is dealt with. Using the information and communication system that are part and parcel of SMCS, implies that you accept the terms of this privacy policy.

SMCS, as your personal information controller, shall ensure that the obligations set forth by the Data Privacy Act of 2012 and it’s implementing rules and regulations are carried out through the processing of your personal information.

This privacy policy applies only to personal information of the data subject (referred to as “user” or “users”) collected online through the information and communication system such as the SMCS official website, customer portal, and social media pages (collectively referred to as "digital platforms") and not to personal information collected offline. We may amend this privacy policy at any time by publishing a new version on this website.

WHAT INFORMATION WE COLLECT

SMCS reserves the right to collect, store, and use the following kinds of information:

• Name
• Email Address
• Contact Number

SMCS reserves the right to collect personal information from its users when users browse the company's websites and submit questions and/or query through the Contact Us page.

WHAT WE USE YOUR INFORMATION FOR

Any of the relevant information collected from you may be used in one of the following ways:

• To personalize your experience. Your information helps us to better respond to your individual needs to improve our digital platforms. We continually strive to improve our offerings based on the information and feedback we receive from you
• To improve customer service. Your information helps us to effectively respond to your customer service requests and support your needs.

HOW WE PROTECT YOUR INFORMATION

SMCS implements physical, technical, and organizational security measures aligned with industry standards in order to ensure the confidentiality, integrity, and availability of any personal information that is submitted to us. We educate our employees on the best practices for handling your personal information. Whenever we engage other organizations to provide service to us, we require them to protect your personal information aligned with SMCS security standards. It is important to note that data transmission over the Internet is, by nature, insecure and we cannot guarantee the security of data sent over the Internet. We are not responsible for any delays, crashes, and other problems caused by the Internet, your Internet Service Provider, and other parties involved in the transmission of data.

HOW WE MAY SHARE YOUR INFORMATION

SMCS, subject to specific lawful exceptions, shall not disclose, release or sell to third parties any personal information or information given or transmitted through the Internet. This does not include trusted third parties who provide assistance in operating the websites, conducting business as usual, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses relevant to the brand. SMCS shall not use personal information or information given or transmitted through the Internet for purposes other than what has been described on this privacy policy. However, due to the nature of the Internet as an unsecured medium of communication, the company reserves the right to refrain from giving out an absolute guarantee that the privacy or confidentiality of the personal information or information given or transmitted by the user is free from any unfavorable instances that may occur. SMCS shall not be held liable for damages for any loss of confidentiality of any information transmitted herein.

HOW LONG WE KEEP YOUR INFORMATION

SMCS guarantees that your personal information shall not be stored longer than is necessary for as long as the purpose for which it was collected, and other purposes that you may consented from time to time, remain in effect until such time as it is no longer required or necessary. Your information shall be kept by SMCS for the fulfillment of its obligations and compliance with legal, regulatory, and business requirements, or other standards set forth by a governing body.

YOUR DATA PRIVACY RIGHTS

• Right to Information: You have the right to be informed about the collection, processing, and disposal of your personal information.
• Right to Object: You have the right to object to the processing of your personal data by explicitly withdrawing your consent previously provided upon data collection.
• Right to Access: Upon demand, you have the right to reasonable access to the contents of your personal information.
• Right to Rectification: You have the right to dispute the inaccuracy or error in the personal information and have it immediately and accordingly corrected, unless the request is vexatious or otherwise unreasonable.
• Right to Erasure or Blocking: Based on reasonable grounds, you have the right to suspend, withdraw or order the blocking, removal, or destruction of your personal information from SMCS digital platforms.
• Right to Damages: Subject to the results of verification of investigation, you may be indemnified for any damages sustained due to unauthorized use of your personal information.
• Right to Data Portability: You have the right to request from SMCS a copy of your personal information that is processed by electronic means in a structured or commonly used format.
• Right to File a Complaint: If you feel that your personal information has been misused, maliciously disclosed, or improperly disposed of, or that any of your data privacy rights have been violated, you have the right to file a complaint with SMCS at appliedquality.southern@gmail.com.

THIRD-PARTY LINKS

SMCS reserves the right to include press releases, information about or pertinent to the company, or offer third-party products or services on third-party sites. These third-party sites have separate and independent privacy policies and function independently. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our company and welcome any and all feedback pertinent to these websites.